Privacy Policy

Your privacy matters to us at Spell to Connect. This policy explains how we collect, use, disclose, secure, and allow access to your personal information. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What is personal information and why we collect it

We collect personal information that identifies you, such as your name, email address, phone number, postal address, and billing details. We may also collect background details relevant to communication support, therapy needs, or services you request, where needed to safely and effectively provide our programs. We gather this information directly from you via forms, email, phone, or when you use our website.

We collect your information to deliver our services, respond to enquiries, process bookings, send you updates or newsletters (if you choose to receive them), and improve how we operate. When we send marketing materials, you can always unsubscribe or opt out.

Sensitive information

At times we may collect sensitive information (for example, health or disability-related details). We only collect sensitive data with your consent, or as permitted by law, and use it only for the purpose for which it was collected (or closely related purposes).

Disclosure and use

We won’t sell or rent your personal details. We may share your information with trusted third parties (e.g. service providers, software tools, or contractors) who assist us in delivering our services. These parties are required to treat your information confidentially and protect it in line with privacy obligations. We may also disclose information if required by law, or to protect people’s rights, safety, or property.

Securing and storing information

We take reasonable steps to protect your personal information from misuse, unauthorized access, alteration, or loss. We use secure digital systems and, where applicable, physical measures to safeguard your data. When information is no longer needed, or after required retention periods, we will securely delete or anonymise it.

Access and correction

You are welcome to request access to the personal information we hold about you, and to ask for corrections if any details are inaccurate or incomplete. To make a request, simply contact us (see contact details below). We may require proof of identity to protect your privacy. We do not charge a fee for access, although a small administrative cost may apply if you request copies.

Website, cookies, and external links

We may use cookies and analytics tools to understand how visitors use our site and to improve your experience. You can disable cookies in your browser settings, though that may affect site functionality. Our site may contain links to third-party websites; we’re not responsible for their privacy practices or content once you leave our domain.

Keeping your information up to date & policy updates

We want your information to be accurate and current, so please inform us if your details change. Our privacy policy may be updated over time; the version on our website is the most current.

Complaints and enquiries

If you have questions, concerns, or wish to lodge a complaint about privacy breaches, please contact:

Spell to Connect
Phone: 0413 657 452
Email: spelltoconnect@yahoo.com